Returns

As a food product, and for hygiene and safety reasons, we're only able to accept returns where the item is faulty, damaged, or you have a genuine quality concern.

To request a return, email us info@ovioats.com.au with your order number and reason for return. If approved, we'll refund the cost of the product or send a replacement - your choice. 

Please let us know as soon as you become aware of an issue so we can resolve it quickly.

We're not able to offer a refund or replacement where:

• You've changed your mind, made an ordering mistake, or no longer want the product
• The order hasn't shipped but the reason for return is a change of mind

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any question at info@ovioats.com.au